Quest Health Management
Quest Health Management
The customary practice of the mental health counseling industry was limited to a transactional relationship between clients seeking counseling and mental health professionals who provide such service. Transactions were direct and mental health professionals were left on their own to drum up business and gradually build a practice. The insurance industry was not involved.
As much as the modes of operation of yesteryears were functional and had their own appeal, service was restricted to a niche market.
Presently, with the inclusion of insurance providers into the transactional process, the counseling industry is no longer for the few privileged who could afford it, but for the larger public who may not have had access to quality healthcare in the past. Because of the insurance industry’s involvement, the market has now expanded to reach those who were left on the peripheries of the mental health community.
The establishment of this new de facto triangulation among clients, mental health professionals and insurance providers, has caused a shift in the industry’s paradigm.
For those seeking counseling services, the expansion of the market did not only increase access, but affordability as well. For the insurance providers, the business opportunity in the counseling industry is a no-brainer and their involvement is long overdue. For mental health professionals, the shift is received with mixed feelings, albeit the benefits outweighing the disadvantages.
uest Health Management (Quest), is strategically positioned to provide high quality counseling services in a dynamic and growing healthcare industry.
uest is created with one solution in mind; to serve all three parties in meeting their respective needs. Offering clients quality service; empowering independent mental health professionals to solely focus on providing service; and reassuring insurance providers that the ensured will receive quality healthcare.
uest provides the platform on which triangulation among clients, insurance providers and independent mental health professionals is made possible in order to facilitate functionality for all three counterparts with efficiency and efficacy.
uest’s mission is to streamline the process of delivering quality healthcare where counseling services are made available and delivered with ease and competent, ambitious counselors are given the chance to build a practice or earn extra income while doing what they love.
The paradigm shift presented new financial and administrative challenges that most solo practitioners are not equipped to handle on their own. Financially, the compensation rate makes it cost prohibitive to build a successful, self-sufficient practice. And administratively, the shift has created new accounting and operational procedures, challenging the status quo for clients and providers alike, and ultimately causing inertia in the industry.
The mental health industry was stuck, uncoordinated and in need of a realignment. It needed a company like Quest to step in, unlock the gridlock and streamline the process by bringing all three parties together and put them in a position to succeed.
Quest is deemed a necessary lubricant among the three parties in the mental health industry who are either stuck in idle or keep getting in each other’s way. That said, the benefits Quest provides are obvious. For clients, it provides access to quality counseling service at an affordable price; for independent mental health professionals, it provides a safe, supportive environment where counselors can solely focus on care and building their practice; and for insurance providers, it provides competent, qualified counseling professionals for their insurers.